Operational Support Specialist

1 week ago

Raleigh, North Carolina, United States ResCare Community Living Full time
Job Summary

ResCare Community Living is seeking an Operational Support Specialist to join our team. As an Operational Support Specialist, you will be responsible for providing operational support to critical areas, ensuring long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff.

Key Responsibilities

* Provide operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
* Provide operational and location staff education on quality deliverables
* Track survey results and assist with survey preparation
* Review and monitor quarterly safety committee workbooks
* Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
* Audit operational documentation and incident reports
* Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
* Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
* Monitor Rest Assured cameras on a rotating schedule by operation after hours (evenings, midnight, and weekends)
* Provide active treatment monitoring
* Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
* Train and coach various operational positions based on each team member's skillset
* Manage the overall teams network site to ensure accurate data and materials are available
* Manage the policy and procedure manual in conjunction with Regional Directors

Qualifications

* Associate or Bachelor's degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
* High School Diploma or GED required
* Valid driver's license
* Ability to work in group home or independent living home-like settings
* Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
* Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
* Must maintain state regulatory certifications, as required by state/program requirements
* Extensive Travel required
* Non-traditional work schedule expected

About ResCare Community Living

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.

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