Customer Support Specialist
2 weeks ago
Job Summary:
Volt is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Customer Interface: Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
- Issue Resolution: Determine the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.
- Record Keeping: Maintain accurate records of returns, schedule changes, product enhancements or changes, product pricing & resolve return credit problems.
- Assignments: Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Communication: Normally receives general instructions on routine work, detailed instructions on new assignments.
Requirements:
- Critical Thinking: Strong critical thinking skills, Time Management
- Collaboration: Collaboration and open communication in team environment
- Conflict Resolution: Conflict resolution, Work flexibility
- Attention to Detail: Attention to detail, Strong technical skills
Work Environment:
This is a Full-Time, Contract opportunity. The schedule is 1st Shift: Monday – Friday 8 am- 5 pm. The duration is 4 Months. The pay rate is $19 to $21 per hour on W2.
Benefits:
- Health and Wellness: Health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law)
- Employee Assistance: Employee Assistance Program (EAP)
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
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