Customer Service Representative

4 days ago


Haslet, Texas, United States Precision Door Service Full time
About Precision Door Service

Precision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will act as a liaison between our customers and our team of technicians, providing product and services information, and resolving any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities
  • Resolve product or service problems in a timely and professional manner
  • Manage large amounts of incoming calls and provide accurate, valid and complete information to customers
  • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
  • Provide excellent customer service and go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
Qualifications
  • Proven customer support experience and strong phone contact handling skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent
Compensation

$21.00 per hour

Precision Door Service provides a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for career advancement.



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