Customer Service Representative
4 days ago
Precision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will act as a liaison between our customers and our team of technicians, providing product and services information, and resolving any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities- Resolve product or service problems in a timely and professional manner
- Manage large amounts of incoming calls and provide accurate, valid and complete information to customers
- Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
- Provide excellent customer service and go the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Proven customer support experience and strong phone contact handling skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent
$21.00 per hour
Precision Door Service provides a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for career advancement.
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