Junior Client Support Representative
1 week ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $39,000 - $50,000 / year
Overview
Position Summary: As a Junior Client Support Representative at Fresh Form Draft, you will be integral in providing outstanding support to our clients. You will serve as the initial point of contact for inquiries and concerns, ensuring that all interactions are handled with professionalism and care.
Key Responsibilities
Responsibilities:
- Assist clients with questions, issues, and service requests through various communication channels.
- Deliver precise information regarding product details, ordering processes, and available services.
- Manage client orders and reservations with a focus on accuracy and efficiency.
- Resolve client complaints or issues promptly and courteously.
- Maintain and update client records to ensure data integrity.
- Work collaboratively with team members to provide seamless support and service.
- Foster a positive and inviting environment during client interactions.
Requirements:
- High school diploma or equivalent; some college education is preferred.
- Prior experience in client support or a similar role is advantageous but not mandatory.
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Ability to manage multiple priorities effectively in a dynamic setting.
- Basic computer proficiency and familiarity with office software (e.g., Microsoft Office, CRM tools).
- Enthusiastic attitude and eagerness to learn and develop within the organization.
What We Offer:
- Competitive salary with potential for career growth.
- Flexible work schedule to promote work-life balance.
- Comprehensive training and development opportunities to enhance your skills.
- Supportive and collaborative work culture focused on teamwork.
- Health insurance benefits, including medical, dental, and vision coverage.
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