Junior Client Support Representative
2 weeks ago
Descripción: Como Junior Client Support Representative en TMZ Events, desempeñarás un papel fundamental en la entrega de experiencias excepcionales a nuestros clientes. Serás el primer punto de contacto para nuestros clientes y asistentes, brindando apoyo y resolviendo consultas con profesionalismo y eficiencia.
Responsabilidades Clave:
- Asistir a los clientes con consultas, inquietudes y solicitudes de servicio a través de diversos canales.
- Proporcionar información precisa sobre detalles de eventos, boletos y otros servicios.
- Gestionar pedidos de clientes y reservas con atención al detalle.
- Atender y resolver problemas o quejas de los clientes de manera oportuna y cortés.
- Mantener y actualizar registros de clientes, asegurando la precisión de los datos.
- Colaborar con otros miembros del equipo para garantizar un servicio al cliente fluido y efectivo.
- Contribuir a un ambiente positivo y acogedor durante los eventos y las interacciones con los clientes.
Calificaciones:
- Título de secundaria o equivalente; se prefiere algo de educación universitaria.
- Experiencia previa en atención al cliente o un campo relacionado es un plus, pero no es obligatoria.
- Excelentes habilidades de comunicación e interpersonales con una actitud enfocada en el cliente.
- Capacidad para manejar múltiples tareas y priorizar de manera efectiva en un entorno dinámico.
- Conocimientos básicos de informática y competencia en software de oficina.
- Actitud positiva y disposición para aprender y crecer dentro de la empresa.
Beneficios:
- Salario competitivo con oportunidades de avance profesional.
- Fines de semana libres para disfrutar de tiempo personal.
- Programas de capacitación y desarrollo integral para mejorar tus habilidades.
- Ambiente de trabajo dinámico y solidario con un enfoque en el trabajo en equipo.
- Beneficios de seguro de salud, incluyendo cobertura médica, dental y de visión.
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