Junior Client Support Representative

2 weeks ago


Los Angeles, California, United States TMZ Events Full time
Descripción del Puesto

Descripción: Como Junior Client Support Representative en TMZ Events, desempeñarás un papel fundamental en la entrega de experiencias excepcionales a nuestros clientes. Serás el primer punto de contacto para nuestros clientes y asistentes, brindando apoyo y resolviendo consultas con profesionalismo y eficiencia.


Responsabilidades Clave:

  • Asistir a los clientes con consultas, inquietudes y solicitudes de servicio a través de diversos canales.
  • Proporcionar información precisa sobre detalles de eventos, boletos y otros servicios.
  • Gestionar pedidos de clientes y reservas con atención al detalle.
  • Atender y resolver problemas o quejas de los clientes de manera oportuna y cortés.
  • Mantener y actualizar registros de clientes, asegurando la precisión de los datos.
  • Colaborar con otros miembros del equipo para garantizar un servicio al cliente fluido y efectivo.
  • Contribuir a un ambiente positivo y acogedor durante los eventos y las interacciones con los clientes.

Calificaciones:

  • Título de secundaria o equivalente; se prefiere algo de educación universitaria.
  • Experiencia previa en atención al cliente o un campo relacionado es un plus, pero no es obligatoria.
  • Excelentes habilidades de comunicación e interpersonales con una actitud enfocada en el cliente.
  • Capacidad para manejar múltiples tareas y priorizar de manera efectiva en un entorno dinámico.
  • Conocimientos básicos de informática y competencia en software de oficina.
  • Actitud positiva y disposición para aprender y crecer dentro de la empresa.

Beneficios:

  • Salario competitivo con oportunidades de avance profesional.
  • Fines de semana libres para disfrutar de tiempo personal.
  • Programas de capacitación y desarrollo integral para mejorar tus habilidades.
  • Ambiente de trabajo dinámico y solidario con un enfoque en el trabajo en equipo.
  • Beneficios de seguro de salud, incluyendo cobertura médica, dental y de visión.


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