Customer Support Specialist

4 weeks ago

Reston, Virginia, United States Eurø Style Full time
About the Role

Eurø Style is a leading modern furniture wholesaler and importer, offering a complete design approach to the retail, design, and contract trade. We are seeking a highly skilled Customer Support Specialist to join our team and play a key role in developing and managing top wholesale, designer, and hospitality accounts.

Key Responsibilities
  • Cultivate and maintain strong relationships with customers, delivering project-based solutions and collaborating with internal cross-functional teams to secure orders.
  • Provide, process, and assist potential orders/quotes for clients in our system from start to finish, working closely with the Warehouse Office for client orders.
  • Manage and process client orders and quotes from initiation to completion, working closely with the Warehouse Office.
  • Deliver exceptional customer service both externally and internally through oral and written communication.
  • Have a proactive and entrepreneurial approach to expanding the client base and growing existing accounts.
  • Collaborate closely with the Sales Representative and Supervisor to conduct monthly or quarterly meetings focused on top accounts and new customer development.
  • Expertly represent the Eurø Style brand by leveraging in-depth product knowledge and providing exceptional customer service, with a focus on partner care.
  • Collaborate with the Product Development team to find the best work and office solutions to meet our customer needs.
  • Full customer support including claims, parts, inquiries, answering calls, freight quotes, and order entry.
Requirements
  • 1-3 years of customer service experience
  • 1 year of direct sales experience, preferably in the furniture industry
  • Strong drive to take ownership of business and territory management
  • Proven ability to build and maintain relationships with customers and outside representatives
  • Proficiency in Microsoft Office, including PowerPoint, Outlook, and Excel
  • Strong verbal and written communication skills
  • Willingness to travel 2-4 times annually for tradeshows to build new and existing relationships
What We Offer
  • Full-time, typically 40 hours per week, Monday-Friday, occasional weekends for Tradeshows
  • $25-$26/hour, DOE
  • Benefits Medical, Dental, Vision plans, life insurance and a variety of supplemental policies available
  • Paid Time Off, Paid Holidays, and your Birthday off with Pay
  • 401K plans with employer match
  • Company Health Spending Account (HSA) match
  • Pet Insurance

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us.

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