Assistant Front Desk Manager
4 days ago
We are seeking a highly motivated and experienced Assistant Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating budget.
Key Responsibilities- Supporting Management of Front Desk Team: Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
- Supporting Progress Toward Guest Services and Front Desk Goals: Develop specific goals and plans to prioritize, organize, and accomplish your work; handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Ensuring Exceptional Customer Service: Provide services that are above and beyond for customer satisfaction and retention; improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supporting Projects and Policies: Assist in the implementation of customer recognition/service programs, communicating and ensuring the process; assist in the review of comment cards and guest satisfaction results with employees.
- Education and Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Additional Responsibilities: Perform all duties at the Front Desk as necessary; understand the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Assistant Front Desk Manager
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Detroit, Michigan, United States Marriott Full timeJob SummaryWe are seeking a highly motivated and organized Assistant Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating...
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Front Desk Manager
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