Front Desk Associate

3 days ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time
Front Desk Representative Job Description

We're seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.

Key Responsibilities:
  • Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys.
  • Ensure guest satisfaction by managing the flow of communication at and around the front desk.
  • Input information into computer systems and perform all guest accounting functions according to established hotel procedure.
  • Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction.
  • Maintain records of room availability and guest accounts.
  • Review accounts and charges with guests during the checkout process, which may involve receipt of payments.
  • Maintain constant contact with support team members for guest needs.
  • Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken.
  • Convey escort instructions to Bell person.
  • Assist in addressing all guest service needs and resolve any service-related problems or issues.
Requirements:
  • Good verbal and written communication skills.
  • Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred).
  • Ability to operate automated phone systems.
  • Problem and strong guest services skills.
  • Relies on experience and judgment to plan and accomplish goals.
  • Understand and comply with all company and departmental rules and regulations, policies and procedures.
  • Skill in maintaining effective working relationships with staff and guests.
  • Ability to read, write, and communicate verbally in English.
  • Ability to perform intermediate math.
  • Knowledge of appropriate union contracts.
  • Ability to multitask.

We offer a competitive starting salary of $17.89 and a dynamic work environment that values diversity and sustainability. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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