Operations Support Specialist

18 hours ago


Knoxville, Tennessee, United States Senior Financial Group Full time
Operations Support Specialist

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at Senior Financial Group. As an Operations Support Specialist, you will provide administrative support to our operational teams and agents, ensuring seamless day-to-day operations and exceptional customer service.

Key Responsibilities:
  • Provide administrative support to operational teams and agents as needed
  • Lead critical operational support services, processes, and initiatives within an operational unit, ensuring performance and risk indicators are met
  • Gather and communicate performance statistics and reports to internal stakeholders
  • Promote and monitor production workflow, assisting team members with escalated process issues
  • Collaborate with the marketing team to prepare data and content for wider consumption
  • Remain up-to-date on senior insurance market and products
  • Take point on keeping various forms of documentation for agents and team members up-to-date and effective
  • Demonstrate and highlight NCC's value proposition on a continual basis, assisting agents as needed with information, supplies, resources, etc.
Requirements:
  • AS or equivalent combination of education and experience
  • Experience and demonstrated success with operations, administrative support, process improvement, and/or quality improvement
  • High level of technology/business acumen
  • Able to quickly and expertly locate and organize information for others in an intuitive manner
  • Computer and internet proficiency, especially proficiency with Microsoft Office Suite (advanced Excel skills)
  • Experience working with a CRM (Customer Relations Management system)
  • Proficient communication in English (verbal and written); excellent grammar and spelling
  • Experience with online training platforms and videoconferencing tools, e.g., Teams, WebEx, GoToMeeting, Zoom
Preferred Qualifications:
  • BA/BS or equivalent combination of education and experience
  • Demonstrated knowledge of Medicare and other Senior insurance products
  • Understanding of the insurance carrier-agent ecosystem
  • Experience with Agency Bloc, HubSpot
  • Experience with a Field Marketing Organization (FMO) or insurance carrier
  • Entrepreneurial experience, large or small
  • Community/volunteer leadership experience

Compensation: Hourly plus bonus

About Senior Financial Group: We are a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents. We specialize in senior insurance products and find satisfaction in knowing that our understanding of our products, and the information we share with our agents, ultimately helps seniors across the country navigate the sometimes-confusing world of insurance options and make the best possible decisions for their present and future.



  • Knoxville, Tennessee, United States HealthCare Support Full time

    Job OverviewWe are seeking a skilled Interventional Radiology Specialist to join our team at HealthCare Support. As a leading national recruitment firm, we specialize in placing top talent in the dynamic healthcare industry.Key ResponsibilitiesProvide high-quality imaging services to patients in a fast-paced healthcare environment.Collaborate with healthcare...


  • Knoxville, Tennessee, United States TEKsystems Full time

    Mobile IT Support Specialist at TEKsystemsPosition Overview: As a Mobile IT Support Specialist, you will play a crucial role in enhancing the operational efficiency of various locations across the nation.Key Responsibilities:Engage in new store setups, system upgrades, and franchise transitions.Prepare for extensive travel, with expectations of being away...


  • Knoxville, Tennessee, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in providing high-quality care to patients in need. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of settings and make a meaningful difference in the lives of others.Job...

  • IT Support Specialist

    3 weeks ago


    Knoxville, Tennessee, United States TEKsystems Full time

    Position Overview:Our client is in search of a skilled IT Support Specialist to enhance their operational capabilities. This role is pivotal in providing technical assistance across a vast network of locations and devices.Key Responsibilities:Device Management: Responsible for imaging, deploying, and maintaining desktop and laptop computers, along with...


  • Knoxville, Tennessee, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a highly skilled Travel Nurse RN Specialist to join our team at Healthcare Support. As a leading healthcare employment partner, we provide national healthcare and medical recruiting services with the highest degree of success.Job Summary:Our client, a reputable healthcare organization, is seeking a Travel...


  • Knoxville, Tennessee, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a travel nursing position. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...


  • Knoxville, Tennessee, United States Healthcare Support Full time

    Job Title: Travel Nurse RN PCU SpecialistJob Summary:We are seeking a skilled Travel Nurse RN PCU Specialist to join our team at Healthcare Support. As a Travel Nurse RN PCU Specialist, you will be responsible for providing high-quality patient care in a Progressive Care Unit setting.Responsibilities:Provide direct patient care to patients in a Progressive...


  • Knoxville, Tennessee, United States JM Addington Technology Solutions Full time

    Job Title: Cybersecurity and IT Support Technician/SpecialistWe are seeking a highly skilled Cybersecurity and IT Support Technician/Specialist to join our team at JM Addington Technology Solutions. As a key member of our team, you will be responsible for providing top-notch technical support and cybersecurity services to our clients.Key...


  • Knoxville, Tennessee, United States University of Tennessee Full time

    About the PositionWe are seeking a highly organized and detail-oriented Operations Specialist to join our team in the Office of the University Registrar. As an Operations Specialist, you will play a critical role in supporting the undergraduate curriculum and catalog systems, including the curricular management system, catalog management system, and...

  • IT Support Specialist

    4 weeks ago


    Knoxville, Tennessee, United States TEKsystems Full time

    Position Overview: We are looking for a skilled IT Support Specialist to become a vital part of our team. This role is essential in providing technical assistance and support for a wide range of desktop and laptop systems across multiple locations.Key Responsibilities:Technical Support: Deliver comprehensive support for over 5000 computers in a dynamic...


  • Knoxville, Tennessee, United States Admiral Communities LLC Full time

    About Admiral Communities LLC Admiral Communities LLC is a leading property management company dedicated to providing exceptional service and creating thriving communities for our residents. We are committed to fostering a positive work environment where employees can grow and develop their skills. Property Management Support Specialist As a Property...

  • IT Support Specialist

    4 weeks ago


    Knoxville, Tennessee, United States TEKsystems Full time

    Position Overview:Our client is in search of a skilled IT Support Specialist to enhance their operational team. This group is responsible for managing a vast network of over 300 locations and 5000+ PCs nationwide.Key Responsibilities:- Imaging and deploying desktop and laptop systems, along with managing the assets associated with these devices.- Acting as...


  • Knoxville, Tennessee, United States Protection Strategies Inc Full time

    Job Title: Part-time Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Part-time Administrative Support Specialist to manage daily office operations and provide support to the team.Key Responsibilities:Provides general administrative support including office reception, meeting/event coordination, filing, shipping and...


  • Knoxville, Tennessee, United States Admiral Communities LLC Full time

    {"Job Title": "District Support Specialist", "Job Summary": "At Admiral Communities LLC, we are seeking a highly skilled District Support Specialist to join our team. As a key liaison between field operations and our Corporate office, you will play a vital role in ensuring the smooth operation of our property management software. Your attention to detail and...


  • Knoxville, Tennessee, United States PETNET Solutions, Inc. Full time

    Chemistry Analytical Support SpecialistAt PETNET Solutions, Inc., we're committed to delivering high-quality radiopharmaceuticals and services that inspire the future of healthcare. As a Chemistry Analytical Support Specialist, you'll play a critical role in ensuring the production of PET biomarkers meets the highest standards of quality and safety.Key...


  • Knoxville, Tennessee, United States Innovetive Petcare Full time

    Position: Veterinary Client Support Specialist (Part-Time)Department: Reception TeamEmployment Type: Part-TimeLocation: Knoxville, TennesseeCompensation: $17.00 / hourCompany Overview: Innovetive Petcare is committed to delivering outstanding emergency and specialty veterinary services.Our dedicated team provides 24/7 assistance to pets and their owners...


  • Knoxville, Tennessee, United States Senior Financial Group Full time

    Operations Support SpecialistWe are seeking a highly skilled Operations Support Specialist to join our team at Senior Financial Group. As an Operations Support Specialist, you will play a critical role in providing administrative support to our operational teams and agents, ensuring the smooth operation of our business.Key Responsibilities:Provide...


  • Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

    Position OverviewCovenant Health is in search of a dedicated Telecommunications Support Specialist to enhance our operations across various locations. This full-time role is pivotal in the installation, repair, and maintenance of our telecommunications infrastructure, ensuring seamless voice communication.Key ResponsibilitiesAct as the primary liaison for...


  • Knoxville, Tennessee, United States Stowers Machinery Corporation Full time

    Job OverviewPosition SummaryThe Technical Support Specialist is responsible for delivering Tier 1 assistance by diagnosing, troubleshooting, and resolving IT-related incidents and service requests in accordance with established Service Level Agreements (SLAs). This role involves creating and adhering to documented procedures for supporting and deploying...


  • Knoxville, Tennessee, United States Helen Ross McNabb Center Full time

    Peer Recovery Support SpecialistMake a Positive Impact in the Lives of Others.Are you passionate about supporting individuals through challenging times?Do you want to be a guiding light for those in need?And do you seek a workplace that values your contributions?Your choice matters—work where you are appreciated.Become a part of the dedicated team at the...