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Regional Field Service Manager

2 months ago

Charlotte, North Carolina, United States Danaher Corporation Full time
Regional Field Service Manager

Leica Biosystems is seeking a highly skilled Regional Field Service Manager to join our team. As a key member of our Field Service Team, you will be responsible for the daily management of our regional team, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Manage a team of Field Service Engineers, providing guidance and support to ensure they have the tools and resources needed to succeed.
  • Develop and implement strategies to improve customer satisfaction, reduce service call times, and increase first-time fix rates.
  • Collaborate with cross-functional teams, including Service Coordination, Applications, and Sales, to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes to drive business growth.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • Bachelor's degree in a related field.
  • 9+ years of experience in field service, with a minimum of 3 years in a customer-facing role.
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Ability to travel 70-90%, including domestic and international trips.
Preferred Qualifications:
  • Previous experience with the Leica Biosystems digital pathology platform and/or 3rd party digital pathology platforms.
  • Supervisory management experience.
  • Troubleshooting and repair experience on medical laboratory instruments.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Leica Biosystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.