Field Service Technician

4 weeks ago


Charlotte, North Carolina, United States Hemmersbach GmbH & Co. KG Full time
Job Title: Field Service Technician About the Role: Hemmersbach GmbH & Co. KG is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner. Key Responsibilities:
  • Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
  • Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
  • Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
  • Providing day-to-day support at customer locations within a geographical region(s).
  • Supporting customers in technical problems they have with their technical equipment.
About Us: Hemmersbach GmbH & Co. KG provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. Benefits:
  • Dental insurance
  • Health insurance
  • International environment
  • Job with purpose
  • Life insurance
  • Mentor program
  • Sick leave payments
  • Unlimited employment contract


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