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Patient Service Representative I
2 months ago
Cedars-Sinai is seeking a highly skilled Patient Service Representative I to join our team. As a key member of our healthcare team, you will play a vital role in facilitating patient care and providing exceptional customer service.
Key Responsibilities- Answer and triage calls, directing patients to the appropriate individuals or departments.
- Verify insurance eligibility and understand basic healthcare insurance benefits.
- Update patient demographic and insurance information in our electronic health record system.
- Schedule and coordinate patient appointments under supervision.
- Assist in managing physician schedules and handle patient/provider correspondence as directed.
- Provide general administrative support, including answering phones, routing calls, and managing medical records.
- Coordinate and manage patient referrals and authorizations, ensuring compliance with healthcare regulatory standards.
- High School Diploma or equivalent required.
- At least 6 months of experience working with insurance companies and obtaining authorizations preferred.
