Bilingual Customer Service Representative

1 day ago

Tampa, Florida, United States Independent Insurance Agents of Texas (IIAT) Full time
Job Description

A Bilingual Customer Service Representative is needed for a Car Insurance Office/Call Center. Insurance Direct has been in business for 14+ years, writing Auto, Home, and Commercial policies throughout the entire state of FL, Texas & Tennessee. We are rapidly expanding and need motivated customer service representatives to join our service team.

Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
  • 2+ Years of Customer Service Experience
  • Excellent Verbal and written communication Skills
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Compensation

$10.00 - $14.00 per hour

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Auto Insurance coverage is packaged into different coverage types. It is usually easiest to determine what you are required to purchase. Then, you determine what you have that needs to be protected. Purchase cheap car insurance to protect yourself in the event that you suffer a loss to your person, property and losses suffered by others. If you have questions about cheap car insurance in Florida and which coverage you need, please call an Insurance Direct agent 813-849-7000 and they will help you find the best plan for you and save you money.

Insurance Direct has partnered with multiple non-standard auto insurance companies to help you get the best rate within minutes. We shop and compare rates to give you the lowest possible rates while lowering your down payment. Compare online and save, it is easy, free, and fast Not sure what coverage you need? Please let an Insurance Direct agent create a free personalized quote for your vehicle, property, or business that meets your needs. We specialize in getting the best auto insurance rates for drivers that have accidents, tickets, DUI, SR-22, FR-44, revoked, or suspended driver's licenses.

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