Bilingual Customer Service Representative

14 hours ago


Tampa, Florida, United States ValorVIP Full time
Job Title: Bilingual Entry-Level Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Bilingual Entry-Level Customer Service Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our clients.

Responsibilities:

  • Provide exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
  • Utilize strong communication and problem-solving skills to resolve customer complaints and concerns.
  • Work collaboratively with the customer service team to achieve team goals and objectives.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
  • Meet or exceed performance metrics and standards for customer satisfaction, first call resolution, and other key performance indicators.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Fluency in English and Spanish required.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training and development programs.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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