Case Specialist 2

15 hours ago


West Des Moines, Iowa, United States Randstad Full time
Job Title: Case Specialist 2 - Spanish

We are seeking a highly skilled Case Specialist 2 - Spanish to join our team. As a Case Specialist 2 - Spanish, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Connect with customers to understand their issue/complaint
  • 7-12 inbound calls/day (some outbound calls)
  • Create complaint case with customers details/notes
  • Classify risks appropriately in case management system
  • Support internal and external customers with inquiries and complaints regarding financial products and services
  • Written correspondence with customers and email/written correspondence with business partners is also required
  • Serve as an intermediary between parties to resolve disputed matters
Requirements:
  • 2 years of experience in Financial Services Support
  • 2 years of experience in Spanish
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment

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