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Front Desk Ambassador

2 months ago

Philadelphia, Pennsylvania, United States SOFITEL Full time
Unlock Your Potential as a Front Desk Agent

We are seeking a highly skilled and service-oriented Front Desk Agent to join our team at Sofitel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Welcome guests in a luxury environment and complete check-in and check-out procedures
  • Handle incoming phone calls and respond to guest inquiries
  • Enroll guests in our loyalty program and provide personalized experiences
  • Manage cash handling and follow cash handling procedures
  • Promote hotel facilities and enhance guest stays through up-selling
Requirements:
  • Previous experience in a similar role in a luxury setting or hotel school degree
  • Proficiency in Opera or comparable property management system (PMS)
  • Excellent communication and interpersonal skills
  • Ability to work flexibly with days and hours
What We Offer:
  • Unlimited career development opportunities
  • Competitive salary and benefits package
  • Opportunities to give back through corporate social responsibility activities

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.