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Senior Customer Success Manager
2 months ago
\t* Develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio
\t* Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention, and renewal opportunities
\t* Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D, and CS Engineering
\t* Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed
\t* Develop a comprehensive understanding of typical business and cybersecurity challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment
\t* Build and maintain highly valuable and outcome-based relationships with a diverse customer account base
", "Requirements": "
\t* 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry
\t* Strong customer orientation with the ability to manage complex projects and conflicting requirements
\t* Outstanding communication skills and ability to collaborate cross-functionally
\t* Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base
\t* University degree or equivalent experience
", "Benefits": "
\t* We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day
\t* We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees
\t* Pension and Retirement Plans
\t* Medical, Dental, and Vision Coverage
\t* Paid Time Off
\t* Paid Parental Leave
\t* Support for Community Involvement
", "Language": "en-US"}
