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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Perseus Group, Constellation Software. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Key Responsibilities- Drive the post-sale journey of our key accounts, from initial onboarding to product adoption, expansion, advocacy, and long-term customer experience.
- Develop a deep understanding of our products and translate customer needs into successful use cases for other departments.
- Create engaging presentations that demonstrate value to stakeholders every quarter.
- Identify upsell and expansion opportunities for the sales team.
- Work closely with the customer care team and the client to resolve enhancement requests and potential issues.
- Analyze customer data to improve customer experience.
- Coordinate discussions between customers and the organization.
- Knowledge of the residential new home building industry preferred.
- Account or relationship management experience.
- Excellent communication and presentation skills.
- Strong project management skills and technical aptitude.
- Willingness to travel frequently for onsite visits.
We offer a competitive salary range of $56,000 to $84,000 per year, as well as a comprehensive benefits package, including medical, dental, vision, basic life insurance, short/long term disability, and 401(k) participation with company match. We also provide a minimum of 10 days of vacation, sick time based on state requirements, 8 Company-paid holidays, and 2 personal holidays per year.
We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
