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Customer Success Manager, SMB
2 months ago
Steer by Mechanic Advisor is seeking a Customer Success Manager to join our team. As a trusted advisor, you will build strong relationships with our customers to understand their needs and ensure their success with our platform.
Key Responsibilities- Build and maintain relationships with customers to understand their goals and challenges.
- Provide consultation and inspiration to customers to help them maximize the potential of our platform.
- Lead online webinars, consultations, and one-on-one demos to educate customers on our features.
- Maintain regular communication with clients to ensure they are getting the most out of our platform.
- Develop and execute customer success and engagement plans.
- Represent the voice of the customer and influence our product development roadmap.
- 3+ years of B2B SaaS customer success, account management, or consulting experience.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
- Prior experience teaching technical information to a non-technical audience.
- Strong customer-facing and presentation skills.
- 100% remote work.
- 100% employer-paid medical insurance.
- Flexible PTO with 15 days minimum.
- Generous parental leave.
- 401k.
- Learning stipend.
- WFH equipment.
- Chance to work with the latest technology.
- A collaborative and innovative work culture.
- Opportunities for career growth and development.
