Customer Support Specialist

19 hours ago

Atlanta, Georgia, United States Incident IQ Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Incident IQ. As a critical member of our customer success team, you will be responsible for ensuring that our users have a seamless experience with our software platform.

Your primary responsibilities will include troubleshooting technical issues, providing step-by-step solutions, and escalating complex problems to senior team members when necessary. You will work closely with cross-functional teams, including product and development, to ensure timely and accurate resolutions.

Strong communication skills, both written and verbal, are essential as you will need to explain technical information in a clear and customer-friendly manner. We expect a high degree of professionalism, empathy, and the ability to remain calm under pressure while juggling multiple priorities.

Key Responsibilities

  • Provide consistently high-quality customer experiences for all Incident IQ customers
  • Serve as an initial point of contact for clients, respond to inquiries via email, phone and internal ticketing tools.
  • Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open tickets.
  • Track progress against milestones and identify any items holding up further implementation.
  • Recognize opportunities for process improvement and provide input for proper implementation
  • Articulate technical and non-technical information to customers in a simple, clear and concise manner.

Requirements

  • 2+ years of customer support experience in a technical field.
  • 2+ years' experience with inbound and outbound calls.
  • Excellent verbal and written communication skills and general proficiency in business writing.
  • Ability to communicate and develop relationships with all levels of the organization.

What We Offer

  • A competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
  • A dynamic, fast-growing company focusing on providing innovative cloud-based software.
  • A culture focused on customer success and product leadership.

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Converge Technology Solutions Full time

    Job Title: Customer Support SpecialistConverge Technology Solutions is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Managed Services team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level support for inbound...

  • Customer Support Specialist

    23 hours ago

    Atlanta, Georgia, United States Vector Talent Resources Full time

    Job Summary:Vector Talent Resources is seeking a skilled Customer Support Specialist to join our client's Technical Support Team. The ideal candidate will have experience in providing technical support to customers, troubleshooting end-user computer systems, and consulting with customers on business and technical requirements. Our client is a cutting-edge...

  • Customer Support Specialist

    4 days ago

    Atlanta, Georgia, United States Cognosos Full time

    Job Title: Customer Support SpecialistCognosos is seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our customer success operations, you will play a crucial role in ensuring our customers receive timely and effective support.Responsibilities:Customer Assistance: Respond promptly to customer inquiries via phone,...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Converge Technology Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Converge Technology Solutions. As a key member of our Managed Services team, you will be responsible for providing exceptional support to our clients, leveraging your customer service skills and technical expertise to resolve a wide range of challenges in a fast-paced...

  • Customer Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Cognosos Full time

    Job Title: Customer Support SpecialistAt Cognosos, we're seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our customer success operations, you'll play a vital role in ensuring our customers receive timely and effective support.Key Responsibilities:Customer Assistance:Respond promptly to customer inquiries via...

  • Customer Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Autodesk Full time

    Job Title: Customer Support AssociateWe are seeking a highly skilled and motivated Customer Support Associate to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide timely and effective support to customers through various channels,...

  • Customer Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States RAW & Company Full time

    Job DescriptionThis is a remote position that offers a unique opportunity to work with a dynamic team at RAW & Company. As a Customer Support Specialist, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.RequirementsExcellent communication skills and a friendly...

  • Customer Support Specialist

    2 months ago

    Atlanta, Georgia, United States RemX Full time

    RemX is actively looking for Customer Support Specialists to join our team. This role requires full onsite presence with various shifts available throughout the day, including weekends.Compensation: $17 per hour, with an additional $1 per hour for candidates who are bilingual (English/Spanish).Position: Client Care AssociateKey Responsibilities:Manage...

  • Customer Support Specialist

    2 months ago

    Atlanta, Georgia, United States RemX Full time

    RemX is actively looking for Customer Support Specialists in a dynamic call center environment. This role will require working onsite with various shifts available throughout the day, including weekends.Compensation: $17 per hour, with an additional $1 per hour for candidates who are bilingual (English/Spanish).Position: Client Service AssociateKey...

  • Central Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Leica Geosystems Full time

    Join Our Team as a Central Customer Support SpecialistWe are seeking a highly skilled and dedicated Central Customer Support Specialist to join our team at Leica Geosystems, part of Hexagon. As a key member of our support team, you will play a crucial role in ensuring our customers receive exceptional technical support and assistance when using our products...

  • Technical Customer Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Cox Full time

    Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Cox Automotive. As a Technical Customer Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction with our products and services.Key ResponsibilitiesProvide technical support to...

  • Technical Customer Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Cox Automotive Full time

    Job SummaryCox Automotive is seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting assistance to customers via phone,...

  • LPN/LVN Healthcare Support Specialist

    1 day ago

    Atlanta, Georgia, United States HealthCare Support Full time

    Healthcare Support is seeking a skilled LPN/LVN for an 8-week contract in Chamblee, Georgia. This opportunity offers a competitive compensation package, including immediate enrollment in health insurance, dental insurance, and life insurance. Additionally, you will have access to employee assistance programs, open investment accounts, and licensure and...

  • Customer Support Representative

    3 weeks ago

    Atlanta, Georgia, United States RAW & Company Full time

    Customer Support SpecialistWe are seeking a highly skilled and passionate Customer Support Specialist to join our dynamic team at RAW & Company. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our valued customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide...

  • Technical Customer Support Specialist

    4 days ago

    Atlanta, Georgia, United States Cox Full time

    About the RoleCox Automotive is seeking a Technical Customer Care Specialist II to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for ensuring that all customers are satisfied with our products and services.Key ResponsibilitiesProvide technical support to customers via phone, email, or online...

  • IT Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Supportwave Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Supportwave. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...

  • IT Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Info Way Solutions Full time

    Job Title: IT Support Specialist At Info Way Solutions, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our computer systems. Responsibilities: * Provide...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Autodesk Full time

    Customer Support AssociateWe are seeking a highly skilled and motivated Customer Support Associate to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide timely and effective support to customers through various channels,...

  • Customer Support Specialist

    18 hours ago

    Atlanta, Georgia, United States Dobbs Equipment Full time

    Job SummaryDobbs Equipment is seeking a highly motivated and experienced Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Planet Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Technician to join our team at Planet DDS. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients across multiple product lines.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong...