Account Executive, Membership Services

4 weeks ago

San Jose, California, United States AEG Full time
Job Title: Account Executive, Membership Services

At Sharks Sports and Entertainment, we are seeking a highly motivated and results-driven Account Executive to join our Membership Services team. As an Account Executive, you will be responsible for building and maintaining strong relationships with our member base, ensuring continuous membership renewal, and achieving established new business sales goals.

Key Responsibilities:
  • Establish and maintain client relationships to ensure client satisfaction and retention.
  • Create and track touch-point opportunities for each account/interaction.
  • Implement renewal cycle steps and meet deadlines as instructed.
  • Maintain a high volume of outbound activity to complete established touchpoint campaign deadlines.
  • Act as the main liaison between the San Jose Sharks and the ticket holder, assessing customer concerns and remedying them effectively.
  • Oversee the execution and implementation of client amenities and services to optimize client experience and maximize sales profitability.
  • Participate as a team member of the entire Ticket Sales department, providing informal support to other team members and support staff to maximize customer service, retention efforts, and sales performance.
  • Interact with other Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations.
  • Provide creative input and assertive follow-through to enhance client satisfaction and retention.
  • Identify sales opportunities by conducting networking and aggressive outreach to the client base.
  • Perform other tasks and projects as requested.
Qualifications:
  • Bachelor's degree in sports management, business, marketing, or a related field, or an equivalent combination of education and/or experience.
  • A minimum of two years of relevant experience, including at least six months of direct experience, ideally as a member of an entry-level sales team in the sports industry.
  • Proven track record of sales excellence and development of client relationships in the sports industry.
  • Positive attitude, coachability, and work ethic.
  • Ability to work independently without supervision, be self-directed, and demonstrate initiative.
  • Good judgment and decision-making skills.
  • Flexibility to work weekend, nights, and holidays as required by the schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and CRM systems.
  • Bilingual (English/Spanish) preferred.
Physical Requirements:
  • Ability to sit, stand, and utilize a computer for extended periods.
  • Communicate via phone and email with a variety of individuals.
  • Ability to bend at the waist, reach overhead, and lift up to 15 pounds with or without accommodation.
  • Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
  • Ability to work occasional extended hours, including nights, weekends, and holidays (all with advance notice).
  • May be required to travel to other company locations.
  • May be required to attend conferences, events, and training sessions within the Bay Area or in- or out-of-state locations.
What We Offer:
  • Competitive compensation (base salary and variable incentive plan).
  • Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly).
  • Pretax Transportation Benefit.
  • 401K (pre-tax and Roth options).
  • Generous Paid Time Off Policy.
  • Minimum of 10 Paid Holidays and Wellness Days per year.
  • Complimentary or discounted sports and concert tickets.
  • Other League & partner discounts.
  • Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways, and free parking.
  • An inclusive culture that values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry.
  • Potential for flexible scheduling and telework opportunities.
  • Free access to on-site Volta EV charging stations on non-event days.

This position is not eligible for U.S. work authorization sponsorship.

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