Theater Service Associate

5 days ago

New York, New York, United States YMCA Full time
Theater Service Associate Job Description

Job Summary:

The YMCA of Greater New York is seeking a highly skilled and detail-oriented Theater Service Associate to join our team. As a Theater Service Associate, you will be responsible for providing exceptional customer service, managing box office operations, and ensuring the smooth execution of theater events.

Key Responsibilities:

  • Box Office Operations:
    • Gain competency in all functions related to ticket sales, distribution, and reporting in our online ticketing system.
    • Conduct point of service sales for walk-up patrons on performance days.
    • Manage sales reports and attendance logs per established protocols.
  • Front of House Operations:
    • Direct the opening of Theater spaces prior to performance calls.
    • Provide assistance to Renters or internal Front of House staff and volunteers on performance days.
    • Prepare the theater for public attendance.
    • Work with MSDLT Technical Staff and Company Production Stage Managers to coordinate show/house opening and seating.
    • Ensure the safety of patrons and staff through proper implementation of and enforcement of emergency procedures and YMCA guidelines and policies.
    • When required, complete incident reports and submit them to the WSY Manager on Duty.
  • Hospitality and Usher Operations:
    • As MSDLT and YMCA representative, warmly greet, guide, collect tickets, and assist patrons.
    • Distribute programs and marketing materials as assigned.
    • Provide support and specific information about the performance, venue, etc., to all patrons in a timely and professional manner.
    • Monitor and regulate food and beverages, cell phone, and camera usage within the theater and additional theater-related spaces.
    • Ensure signage and all necessary preparation are correct and promptly ready for performances, events, and related activities.
    • Assist with set-up and break down of tables, chairs, and furnishings in conjunction with audience hospitality, and related events in the theater, hallway, MAP Room, and any additional related spaces.
  • Production Crew Operations:
    • Assisting Technical Staff and working as a member of the theater team for special projects, load-in, load out, set building, general maintenance, and providing general support.

Requirements:

  • High School Diploma or Equivalent.
  • Experience of online ticketing and sales preferred but not required.
  • Proficiency in foreign languages preferred but not required.

Benefits:

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more. Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.

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