Relationship Manager, Growth

1 week ago


San Francisco, California, United States Handshake Full time
Job Description

Handshake is seeking a highly skilled Relationship Manager, Growth to join our Education Success Team. As a key member of our team, you will be responsible for ensuring our education partners are healthy, happy, successful, and retained.

Key Responsibilities
  • Create repeatable and reusable tactics for driving engagement across our education partners' teams.
  • Channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.
  • Report to a Manager of Education Success, working closely with customer support, sales, product, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.
Requirements
  • 2+ years of Customer Success experience.
  • Proven experience with SaaS and ability to quickly learn tech stack.
  • Experience working with a book of business (50+) and implementing scalable solutions to support accounts.
  • Experience building relationships with customers and navigating complex or difficult conversations.
What We Offer
  • Equity and ownership in a fast-growing company.
  • 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
  • Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage.


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