Relationship Manager
4 days ago
We are advancing AI to power the future of medicine. At Unlearn, our purpose is to advance artificial intelligence (AI) to eliminate trial and error in medicine.
We are innovating advanced machine learning methods to leverage generative AI in forecasting patient outcomes, starting with the domain of clinical trials.
We produce AI-generated digital twins of individual trial participants, enabling smaller and more efficient clinical trials to bring effective medicines to patients sooner.
Our innovative work in AI today will reinvent how AI is applied in medicine tomorrow.
We believe that AI will define the future of medicine, and we aren't deterred by naysayers or skeptics.
Our team is comprised of individuals from various backgrounds, including machine learning and marketing.
We share common traits, including being ambitious, disciplined experimenters, gritty, receptive to new ideas, storytellers, and team-oriented.
Headquartered in San Francisco, Unlearn was founded in 2017 by a team of world-class machine learning scientists.
We have raised venture capital from top-tier investors and recently completed our $50 million Series C in January 2024.
The Relationship Manager is responsible for building and maintaining partnerships between our technology teams and biopharma customers.
A successful candidate will be responsible for ensuring seamless communication, working with internal teams to deliver high-quality customer experiences, and identifying growth opportunities within client accounts.
Responsibilities
Customer Coordination:
Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship-building efforts.
Coordinate and schedule meetings with customers, ensuring alignment on project timelines, milestones, and deliverables.
Work with project managers to ensure timely completion and high-quality output.
Internal Team Collaboration:
Liaise with internal teams to ensure high-quality service delivery.
Build teams from across the company to solve novel, challenging problems for customers.
Provide feedback and guidance to internal teams to continuously improve service quality and client satisfaction.
Opportunity Identification and Growth:
Develop a deep understanding of clients' business needs and objectives, identifying opportunities for expanded partnerships and additional services.
Proactively propose solutions and services that align with clients' goals and deliver high-value results.
Collaborate with sales and marketing teams to develop strategic plans for account growth and retention.
Requirements
Bachelor's degree in Business, Life Sciences, or a related field.
3+ years of experience in relationship management, account management, or customer success roles, preferably within the technology or biopharma sectors.
Proven track record of successfully managing client relationships and delivering high-quality project outcomes.
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Ability to work collaboratively with cross-functional teams and influence without authority.
Strong problem-solving skills and a proactive approach to identifying and addressing client needs.
Benefits & Perks
Generous equity participation.
100% company-covered medical, dental, & vision insurance plans.
401k plan with generous matching.
Flexible PTO plus company holidays.
Annual company-wide break December 24 through January 1.
Professional development budget to attend conferences or other events.
Commuter benefits plan.
Paid Parental Leave.
Unlearn is an equal opportunity employer.
We are committed to building a diverse and inclusive workplace, because inclusion and diversity are essential to achieving our mission.
If you're excited about this role, and your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply nevertheless.
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