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Patient Admissions Associate

2 months ago

Centennial, Colorado, United States Tranzeal Incorporated Full time

Job Title: Admissions Specialist

Company: Tranzeal Incorporated

Work Mode: Hybrid

MINIMUM QUALIFICATIONS

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

High School diploma or equivalent required.

At least 6 months of relevant experience required.

Data entry speed of 25-40 keystrokes per minute required.

Basic computer skills and proficiency in Microsoft Excel and Access.

Intermediate computer skills and proficiency in Microsoft Word and Outlook.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

Commitment to values such as Service Excellence, Integrity, Teamwork, Continuous Improvement, Accountability, Fulfillment, and Enjoyment, with the ability to demonstrate these positively and proactively in daily interactions.

Willingness and ability to learn required programs.

Organized multi-tasker with strong time management and prioritization skills.

Desire to provide outstanding customer service and build rapport with clients and team members.

Exceptional skills in customer relationship management and inter-company networking.

Excellent communication skills, including professional and courteous responses via phone, email, and other communication methods.

Ability to empathize with patients and their families during stressful situations while maintaining focus on business objectives.

Attention to detail and commitment to follow-through.

Proactive in using knowledge to enhance processes and refine procedures.

Open to constructive feedback and personal development.

GENERAL PURPOSE OF THE JOB:

Provide support through various communication channels to facilitate placement requests for patients opting for visiting or permanent dialysis services. Contribute to the Guest Services knowledge databases and adhere to established processes while suggesting improvements. This role involves arranging dialysis placements and delivering exceptional service to foster strong relationships with healthcare facilities. The position requires knowledge of various treatment options and the ability to respond to emergency situations effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond to inbound calls, emails, and faxes with professionalism and courtesy.

Request placements and respond to inquiries regarding treatment options through outbound communications.

Coordinate with hospitals to complete placement requests.

Collaborate with Field Operations to enhance relationships with healthcare providers.

Adhere to performance metrics and quality assurance standards.

Utilize available tools and resources to coordinate patient placements.

Maintain accurate data entry from field submissions into the appropriate databases.

Assist in developing and improving processes under supervision.

Build positive relationships with healthcare facilities and provide exceptional customer service.

Meet departmental metrics and goals.

Work flexible hours to accommodate patients and team members across different time zones.

Comply with regulations regarding patient confidentiality.

Willingness to learn about kidney disease and related topics.

Exhibit strong customer relationship skills and the ability to empathize with clients.

Demonstrate excellent organizational skills and the ability to manage multiple tasks effectively.

Maintain attention to detail and follow through on tasks.

Contribute to process improvements using insights gained from experiences.

Adhere to company policies and procedures.

Regular and punctual attendance is essential.

Collaborate with team members across locations to ensure service excellence.

Perform additional duties as assigned.