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Customer Service Representative

2 months ago

Mount Pleasant, Michigan, United States Summit Companies Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Summit Companies. As a key member of our administrative staff, you will provide exceptional support to our customers and internal teams, ensuring seamless day-to-day operations.

Key Responsibilities
  • Administrative Support: Provide administrative assistance to our team, including answering phone calls, responding to emails, and greeting visitors.
  • Customer Service: Deliver exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Office Management: Maintain the appearance of our office, including common areas and administrative spaces.
  • Payroll Processing: Accurately process payroll for assigned branches, ensuring timely and accurate payments.
  • Mail and Courier Services: Sort and distribute mail daily, arrange for couriers as requested, and assist with bulk mailing.
  • Office Supplies and Inventory: Maintain office supply inventory, forms, and coordinate special orders as needed.
  • Special Projects: Assist with special events, coordinate travel arrangements, and perform other duties as assigned.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum one (1) year previous receptionist/administrative experience.
  • Skills: Professional appearance and courteous demeanor, excellent interpersonal communication skills, strong written and oral communication skills, proficiency in Microsoft Word and Excel, and typing/keyboard skills of 45 wpm, minimum.
  • Personal Qualities: Proven organizational skills, ability to prioritize multiple tasks, self-directed, and takes initiative in seeking efficiencies of processes.
Benefits
  • Paid Time Off: Enjoy paid vacation and holidays.
  • Medical Insurance: Receive comprehensive medical insurance coverage.
  • Dental and Vision Insurance: Enjoy dental and vision insurance benefits.
  • 401(k) Plan: Participate in our 401(k) plan with company match.
  • Flexible Spending Accounts: Take advantage of flexible spending accounts for healthcare and dependent care expenses.
  • Disability Insurance: Receive long-term and short-term disability insurance coverage.
  • Life Insurance: Enjoy life insurance coverage for team members and dependents.
  • Employee Assistance Program: Access our employee assistance program for confidential support and resources.
  • Employee Referral Program: Participate in our employee referral program and earn rewards for successful referrals.