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Customer Service Representative

1 month ago

Mount Pleasant, Michigan, United States Soaring Eagle Casino Full time
Job Summary:

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at Soaring Eagle Casino & Resort. As a key member of our Call Center team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all callers.

Key Responsibilities:

• Respond to guest inquiries in a prompt, professional, and friendly manner
• Assist guests with reservations, room assignments, and other hotel-related requests
• Provide information about hotel amenities, services, and local attractions
• Upsell and suggest hotel services and amenities
• Maintain accurate and up-to-date reservation information
• Collaborate with other team members to ensure seamless guest experience

Requirements:

• High school diploma or equivalent
• 1 year of customer service experience
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Typing speed of at least 30 wpm

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for exceptional performance

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to our HR department. We look forward to hearing from you