Member Service Representative

4 weeks ago


Mount Pleasant, Michigan, United States Isabella Community Credit Union Full time
Job Summary

Isabella Community Credit Union is seeking a highly skilled Member Service Representative to provide exceptional service to our members. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service.

Key Responsibilities

  • Assist members with opening and closing accounts, processing transactions, and addressing member problems, inquiries, or complaints.
  • Identify opportunities to cross-sell additional products or services to members.
  • Confer with members by telephone or in person to provide information about products or services.
  • Maintain accurate member account information on computer systems and prepare required reports for management.
  • Act as liaison between members and various departments.

Requirements

  • One month to twelve months of similar or related experience.
  • A high school education or GED.
  • Working knowledge of principles and processes for providing member and personal services.
  • Ability to lift up to 15 pounds at a time.

Work Environment

A fast-paced team environment fostering teamwork with open communication and collaboration.



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