Member Service Representative
4 weeks ago
Isabella Community Credit Union is seeking a highly skilled Member Service Representative to provide exceptional service to our members. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service.
Key Responsibilities
- Assist members with opening and closing accounts, processing transactions, and addressing member problems, inquiries, or complaints.
- Identify opportunities to cross-sell additional products or services to members.
- Confer with members by telephone or in person to provide information about products or services.
- Maintain accurate member account information on computer systems and prepare required reports for management.
- Act as liaison between members and various departments.
Requirements
- One month to twelve months of similar or related experience.
- A high school education or GED.
- Working knowledge of principles and processes for providing member and personal services.
- Ability to lift up to 15 pounds at a time.
Work Environment
A fast-paced team environment fostering teamwork with open communication and collaboration.
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