Senior Member Service Representative

4 weeks ago


Mount Pleasant, Michigan, United States Isabella Community Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Senior Member Service Representative to join our team at Isabella Community Credit Union.

The ideal candidate will have a strong background in member service, with a proven track record of providing exceptional customer service and resolving complex member issues.

The Senior MSR will serve as a backup to the MSR/Branch Supervisor and will be responsible for supervising and coordinating activities of MSRs engaged in receiving and paying out money and keeping records of transactions.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.

Key Responsibilities:

  • Assist members with opening and closing accounts, process transactions, and address and resolve member problems, inquiries, or complaints.
  • Identify opportunities to cross-sell additional products or services to members.
  • Confers with members by telephone or in person to provide information about products or services.
  • Maintain accurate member account information on computer system and prepare required reports for management.
  • Act as liaison between members and various departments.
  • Perform other job-related duties as assigned.

Requirements:

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Excellent communication and interpersonal skills.
  • Working knowledge of principles and processes for providing member and personal services.
  • Ability to work effectively in a fast-paced team environment.


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