Operations Supervisor

1 week ago


Cape May, New Jersey, United States Cape Resorts Full time

Property: Cape Resorts

Department: Hotel Operations

Position: Manager on Duty

Reports to: General Manager & Front Office Manager

Supervisory Responsibilities: Overseeing key operational areas including Front Office, Restaurant Services, Concierge, Housekeeping, Fitness Center, Laundry, Valet Services, Gift Shop, and Event Facilities.

Key Responsibilities:

  • Manage the Front Office operations, ensuring smooth check-in and check-out processes, and provide support for team members as necessary.
  • Monitor service quality across the hotel, addressing any areas needing improvement to enhance guest satisfaction.
  • Collaborate with Department Managers to resolve guest issues promptly and efficiently.
  • Conduct regular check-ins with on-duty managers to discuss staffing, challenges, and operational needs.
  • Exercise decision-making authority in the absence of department management.
  • Address security and safety concerns, adhering to reporting protocols and following up as needed.
  • Maintain a visible presence throughout the property, conducting inspections and ensuring cleanliness and orderliness.
  • Assist in guest services across various departments as required.
  • Ensure compliance with alcohol service regulations and address any issues proactively.
  • Maintain sanitation standards in all areas of the hotel.
  • Coordinate with managers to ensure proper closing procedures are followed.
  • Possess knowledge of daily operational schedules to make informed management decisions.
  • Assist with maintenance issues as they arise.
  • Manage cash handling procedures in accordance with company policies.
  • Support other properties within the organization as needed.
  • Complete daily reports detailing shift activities and any significant occurrences.
  • Perform additional duties as assigned.

Required Knowledge, Skills, and Abilities:

  • Effective verbal and written communication skills.
  • Fluency in English.
  • Ability to lead and work collaboratively in a team environment.
  • Proficient in computer applications including Word, Outlook, Excel, and PowerPoint.
  • Understanding of accounting software and budget analysis.
  • Professional demeanor in all interactions, especially in challenging situations.
  • Comprehensive knowledge of hospitality principles and management practices.
  • Strong organizational skills with attention to detail.
  • Ability to evaluate employee performance fairly.
  • Experience in supervising and motivating staff at various levels.
  • Capability to analyze complex information and implement improvements.

Minimum Qualifications:

  • Two-year degree in hospitality or a related field preferred; high school diploma or GED required.
  • At least two years of supervisory experience in the hospitality sector.
  • Familiarity with hotel property management systems is advantageous.

This job description outlines the primary functions of the position and is not an exhaustive list of all responsibilities that may be assigned.


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