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Employee Relations Business Partner
2 months ago
We are seeking an experienced Employee Relations Business Partner to join our team at City National Bank. As a key member of our HR department, you will serve as a trusted advisor to leadership and colleagues, providing guidance and employee relations subject matter expertise to promote a fair, positive, collaborative, and productive working environment.
Key Responsibilities- Conduct timely, objective, and thorough investigations into HR-related concerns raised through various channels.
- Develop comprehensive investigation plans to ensure relevant factual information is gathered and collected.
- Document all aspects of investigations, including interview summaries, evidence collection, and findings, ensuring all records are detailed, accurate, and maintained securely.
- Analyze investigation findings to determine the appropriate resolution of all issues in accordance with policies and procedures.
- Consult with internal stakeholders, including Ethics Office, Legal, Compliance, Internal Fraud, Security, and HR Business Partners, to ensure risks are being properly assessed.
- Produce comprehensive and clear investigation reports, summarizing allegations, investigative work performed, key findings, and conclusions, ensuring conclusions are evidence-based.
- Utilize case management systems and other tools to document findings and evidence.
- Analyze aggregate case work data to identify issue trends and opportunities and develop strategies to address systemic issues and mitigate organizational risk.
- Provide guidance, counsel, and instruction to managers related to performance issues, including the administration of corrective action.
- Coach and advise colleagues and managers through sensitive HR issues to resolve conflict and seek workable solutions.
- Interpret and explain policies, procedures, and regulations related to colleague relations.
- Review and provide recommendations on policies and procedures that support the colleague experience.
- Foster effective communication and healthy workplace relationships among colleagues and managers.
- Analyze ER trends and make suggestions for broad-based training and/or other interventions to prevent future occurrences.
- Participate in the development and deployment of ER-related training and other team projects as needed.
- Consistently demonstrate and promote City National Bank's PRIDE values, with emphasis on building trust and respect.
- Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation, understanding best practices, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions.
- Bachelor's Degree or equivalent.
- Five years of human resources experience or three years of employee relations experience.
- Four years of basic computer experience required (e.g., MS Word, Excel, Outlook, and PowerPoint).
- PHR and/or SHRM-CP certification a plus.
- Two years of human resources experience in the financial services industry preferred.
- Demonstrated employee relations skills, including conducting and documenting investigations and coaching and counseling colleagues and managers.
- Ability to act objectively while coaching colleagues and management through issues that are complex, difficult, or emotional in nature.
- Possess highly developed communication, interpersonal, and diplomacy skills to guide, consult, influence, and persuade others.
- Ability to make recommendations to effectively resolve issues and use judgment that is consistent with the bank's standards, policies, practices, or with regulations and laws.
- Comfortable working in a high-volume, fast-paced environment.
- Demonstrate the skills to effectively deliver findings and recommendations on sensitive cases.
- High attention to detail related to documentation, process execution, and follow-up.
- Ability to independently interact and build relationships with all levels of management.
- Must be an effective team player and possess strong collaboration skills to manage issues with business partners and peers.
- Ability to travel to different work locations.
