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Customer Retention and Recovery Specialist

1 month ago

Lake Mary, Florida, United States Transformco Full time
Job Title: Customer Retention and Recovery Specialist

At Transformco, we are seeking a highly skilled Customer Retention and Recovery Specialist to join our team. As a key member of our sales and service team, you will be responsible for implementing customer retention strategies to increase loyalty and retain business, as well as recovering any funds due to the company after a protection plan has been cancelled.

Key Responsibilities:
  • Interact with customers to promote products and services, recover funds, resolve support issues, and ensure a best-in-class customer experience.
  • Offer targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Establish and maintain effective and cooperative relationships with customers.
  • Embrace and apply feedback in a quick turnaround to make the most impact on successful retention and recovery.
  • Provide feedback regarding interactions with customers and the end-user experience.
  • Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling.
  • Attempts to save customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
Requirements:
  • High school diploma or equivalent.
  • 1-2 years of related experience.
  • 16 years of age or older.
Preferred Skills:
  • Trade or technical school certification or diploma.
  • Mechanical aptitude or knowledge in the repair of consumer appliance products.

We offer a competitive hourly rate and may earn commissions and incentives. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.