Global Capital Markets Payments and F/X Associate

2 weeks ago

Wilmington, Delaware, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled Global Capital Markets Payments and F/X Associate to join our team at M&T Bank. As a key member of our Global Capital Markets team, you will be responsible for leading aspects of Global Capital Markets F/X and payment servicing of institutional clients.

Key Responsibilities
  • Understand the Foreign Exchange process and be familiar with processing payment in various currencies.
  • Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
  • Respond to client requests by phone, service ticket and email which vary in complexity for resolution.
  • Perform specific functional or operational tasks of advanced complexity transactions.
  • Carry out tasks in a timely and controlled fashion.
  • Adhere to policies and procedures for assigned functional tasks.
  • Collaborate with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group.
  • Responsible for learning and understanding daily tasks, processes and controls for assigned functional group.
  • Escalate and resolve issues that may arise within functional area in coordination with managers and other appropriate parties (i.e. RM, TM, sales).
  • Shadow Relationship Managers or Transaction Managers for further career and knowledge development.
  • Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience.
  • Resolve problems and respond to client requests in a timely manner.
  • High level knowledge of and developed skillsets in functional capabilities (e.g., payments) for applicable products.
  • Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources.
  • Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
  • Provide and maintain appropriate levels of controls to minimize losses.
  • Provide effective support, coaching and/or mentoring of any assigned team associates.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Scope of Responsibilities

This position works under supervision and will provide support to less experienced personnel. This position will be responsible for F/X and payments. The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner.

Education and Experience Required

An Associate's degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience.

Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers.

Strong problem-solving skills.

Strong written and verbal communication skills.

Strong Customer Service skills.

Prior experience operating in a team environment.

Experience using pertinent word processing and spreadsheet software.

Willing to work a flexible schedule as needed.

Education and Experience Preferred

A Bachelor's degree in Business, Finance or Accounting.

Understand the Foreign exchange process and be familiar with processing payment in various currencies.

Ability to work under time constraints.

Online application support experience.

Knowledge of Bank systems.

Knowledge of Bank culture.

Detail-oriented.

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