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Global Capital Markets Payments and F/X Associate
2 months ago
This role is responsible for leading aspects of Global Capital Markets F/X and payment servicing of institutional clients. The successful candidate will support senior account relationship managers reporting into a GCM Unit Manager.
Key Responsibilities- Foreign Exchange Process Expertise: Understand the Foreign Exchange process and be familiar with processing payment in various currencies.
- Payment Processing: Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
- Client Support: Respond to client requests by phone, service ticket, and email which vary in complexity for resolution.
- Advanced Transaction Management: Perform specific functional or operational tasks of advanced complexity transactions.
- Task Execution: Carry out tasks in a timely and controlled fashion.
- Policy Adherence: Adhere to policies and procedures for assigned functional tasks.
- Collaboration: Collaborate with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group.
- Issue Escalation: Escalate and resolve issues that may arise within functional area in coordination with managers and other appropriate parties.
- Knowledge Development: Shadow Relationship Managers or Transaction Managers for further career and knowledge development.
- Client Point of Contact: Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience.
- Relationship Management: Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources.
- Regulatory Compliance: Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role and understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
- Team Support: Provide effective support, coaching, and/or mentoring of any assigned team associates.
This position works under supervision and will provide support to less experienced personnel. The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner.
Requirements- Education: Associate's degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience.
- Experience: Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers.
- Skills: Strong problem-solving skills, strong written and verbal communication skills, strong customer service skills, prior experience operating in a team environment, experience using pertinent word processing and spreadsheet software, and willingness to work a flexible schedule as needed.
- Education: Bachelor's degree in Business, Finance, or Accounting.
- Experience: Understand the Foreign exchange process and be familiar with processing payment in various currencies.
- Skills: Ability to work under time constraints, online application support experience, knowledge of bank systems, knowledge of bank culture, and detail-oriented.
