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Operations Support Coordinator

2 months ago

Phoenix, Arizona, United States Exos Partners Full time

About EXOS:

EXOS is a pioneer in the realm of human performance, having established this field over two decades ago. For 20 years, we have partnered with top-tier individuals, teams, and communities to elevate their performance levels. Our approach is rooted in sports science and the utilization of proprietary tools that encompass mindset, nutrition, movement, and recovery.

Currently, EXOS employs over 4,000 professionals across more than 400 locations globally. Our award-winning facilities, sports medicine clinics, and innovative services connect individuals with the solutions they require. We offer comprehensive strategies tailored to various skill levels and sports, grounded in proven fundamentals and research, empowering individuals to take charge of their health and performance. Our clientele includes leading organizations in business, technology, health, and sports.

Company Culture:

At EXOS, we uphold core values such as humility, teamwork, and tenacity. We are dedicated to fostering an inclusive workplace where every team member feels empowered to thrive and express their authentic selves. We celebrate the diverse voices and perspectives within our team, recognizing that diversity in age, race, ethnicity, gender identity, sexual orientation, veteran status, and national origin enhances innovation and strengthens our community.

Position Overview:

The Operations Support Coordinator is expected to be confident, outgoing, and self-driven, demonstrating a robust work ethic. This role encompasses a variety of responsibilities that will provide the ideal candidate with insights into multiple functions within EXOS by assisting the Operations Support team. Key responsibilities include, but are not limited to, managing inbound client communications, overseeing light project management tasks, facilitating system setups, and coordinating apparel allotment and discount codes.

Key Responsibilities:

Inbound Client Communications:

  • Address client inquiries via phone, email, chat, and instant messaging while upholding company standards and ensuring customer satisfaction.
  • Utilize computer systems and telephone equipment effectively.
  • Respond to calls with professionalism and accuracy.
  • Listen attentively to client needs and concerns, demonstrating empathy.
  • Research necessary information using available resources.
  • Manage and resolve client complaints.
  • Provide clients with information regarding products and services.
  • Identify and escalate priority issues as needed.
  • Route calls to the appropriate resources.
  • Document all client interactions according to standard operating procedures.

Project Management:

  • Participate in various corporate or client projects requiring excellent organizational and time management skills.
  • This role is designed to enhance the candidate's understanding of EXOS operations and facilitate professional growth.
  • Prior project management experience is not mandatory.

System Setup:

  • Receive training on the member management system utilized by EXOS in our facilities and client locations.
  • Assist the Implementation team with system setups as required.

Apparel Coordination & Discount Management:

  • Prepare employee apparel allotments for distribution.
  • Create shipping labels as necessary.
  • Manage employee discount codes effectively.

Ideal Candidate Profile:

  • Minimum of 2 years of experience in a customer service or operations support role.
  • High school diploma or relevant work experience in communications, business, or related fields.
  • Strong organizational, administrative, and problem-solving skills.
  • Proficient in data entry and follow-up tasks.
  • Excellent communication skills via telephone, video conferencing, and in-person interactions.
  • Familiarity with email, Microsoft Office Suite, or Google Workspace.
  • Team-oriented, open-minded, and eager to learn.
  • Able to thrive in a fast-paced environment.
  • Capable of working independently as well as collaboratively within a team.
  • Visual acuity for interacting with computer screens.
  • Manual dexterity for operating office equipment.
  • Ability to sit for extended periods.
  • Able to lift up to 50 lbs.
  • Flexible work schedule based on business needs; onsite presence required for handling apparel, while other responsibilities may be performed remotely.

Health and Safety:

In alignment with public health measures, EXOS mandates that all successful candidates provide proof of full vaccination against COVID-19, unless a valid exemption is granted.

Equal Opportunity Employer:

EXOS is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.