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Customer Service Representative
2 months ago
Ferguson Enterprises, LLC. is a leading value-added distributor across various end markets, delivering local expertise and value-added solutions to its customers. We are currently seeking a highly motivated and customer-focused individual to fill the role of Showroom Customer Service Representative.
Key Responsibilities:- Assist customers on the showroom floor, providing exceptional service and support.
- Develop and maintain in-depth knowledge of our product offerings to effectively meet customer needs.
- Collaborate with Outside Sales Associates to drive sales growth and customer satisfaction.
- Work closely with Showroom Sales consultants to ensure seamless customer experiences.
- Process customer orders, update contracts, and coordinate deliveries with the warehouse.
- A college degree or working towards a degree is preferred, but comparable industry knowledge and experience will be considered.
- 0-3 years of prior customer service experience is preferred.
- Results-oriented, goal-driven, and able to build strong relationships with customers and colleagues.
- Excellent communication, time management, and organizational skills.
- A cheerful personality, with a passion for sales and customer service.
- Able to learn quickly and adapt to changing priorities.
- Service-minded, ambitious, and congenial.
Ferguson Enterprises, LLC. is committed to providing a competitive benefits package, including medical, dental, vision, retirement savings, paid leave, and employee assistance programs. We are an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60-1.4(a), which prohibits discrimination against qualified protected Veterans, and 41 CFR 60-300.5(a), which prohibits discrimination against qualified individuals on the basis of disability.
