IT Support Specialist
4 weeks ago
**Job Summary**
We are seeking a skilled IT Services Technician to join our team at TEKsystems. As an IT Services Technician, you will be responsible for leading local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients.
**Key Responsibilities**
- Support the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving technology solutions.
- Serve as an extension of the IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
- Lead the response for IT service and support calls in regional offices, providing technical support for local staff.
- Diagnose and resolve technology problems reported by end-users in a timely manner.
- Manage the lifecycle of regional technology, both for end-users as well as the offices and facilities.
- Configure and deploy end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.
- Participate in identifying and supporting delivery of proactive maintenance and upgrades appliances and systems in partnership with IT solution owners.
- Perform miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.
- Support the technology-related needs of Facility upgrade projects.
- Lead the identification of continuous improvement opportunities for tiered support services in coordination with Regional Management and centralized IT teams.
- Support the measurement and reporting of services to evaluate effectiveness and demonstrate value to the company.
**Requirements**
- Expert Level
- Access control, Install, Installation, Desktop, Troubleshooting, Access, Support, Windows 10, Customer service, a/v, imaging
**About TEKsystems**
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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