Bilingual Customer Service Representative

3 days ago


Allentown, Pennsylvania, United States PeopleShare Inc Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at PeopleShare Inc. in Allentown, PA. As a customer service representative, you will be responsible for assisting patients with Medicaid and medical assistant programs, verifying patient health insurance information, and working with patients and/or family members, employers, banks, and federal/state offices for additional information as needed.

Job Duties:
  • Contracting patients to complete Medicaid applications and charity care process
  • Verifying patient health insurance information
  • Working with patients and/or family members, employers, banks, and federal/state offices for additional information as needed
  • Accurately documenting information into various systems
  • Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications
  • Providing coverage at hospital facility on an as needed basis
  • Assisting patients in applying for medical assistance programs
  • Counseling patients in navigating through medical bills, insurance benefits, and financial resources available
  • Working with patients, physicians, nursing staff, pharmaceutical, and insurance companies
  • Traveling to other client facilities as needed
  • Other duties as assigned
Requirements:
  • Must have Covid Vaccine
  • Minimum high school diploma or GED
  • Bilingual (English/Spanish)
  • Working knowledge of Microsoft applications: Outlook, Word, and Excel
  • Excellent interpersonal skills both written and verbal
  • Detail-oriented, strong problem-solving, and research skills
  • Must be able to do 6-8 weeks of organized training in Allentown office (PeopleShare will pay for mileage and it will be paid training)
  • Valid driver's license, reliable vehicle, and car insurance
  • Experience working in healthcare facility, insurance billing, Medicaid eligibility, or social work preferred
  • Comfortability working in a hospital environment

PeopleShare Inc. is an equal opportunity employer and provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.



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