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Customer Service Representative

2 months ago

Allentown, Pennsylvania, United States Berkheimer Tax Innovations Full time
Berkheimer Tax Innovations is a leading Pennsylvania tax collection and administration company. We are seeking a highly skilled Bilingual Customer Support Clerk to join our thriving Allentown, PA team. As a key member of our team, you will be responsible for providing exceptional customer service to taxpayers, responding to inquiries, and resolving issues in a timely and professional manner. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will be essential in this role. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Respond to taxpayer inquiries via phone, email, and in-person
* Research and update tax accounts based on provided information
* Process tax forms and mail, and post payments to the correct accounts
* Maintain accurate records and reports
* Collaborate with colleagues to resolve complex issues

**What We Offer:**

* Competitive hourly wage
* Opportunities for professional growth and development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* 401(k) plan with company match
* Employee assistance program

**Requirements:**

* High school diploma or equivalent
* 1-3 months of related experience and/or training
* Bilingual, English and Spanish speaking
* Reliable transportation to outer offices and tax sit-ins
* Ability to manage difficult customer situations
* Strong attention to detail and analytical skills

**Why Work for Berkheimer Tax Innovations?**

We are a company that values our employees and the communities we serve. We offer a supportive team environment, extensive training, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.