Customer Service Representative

23 hours ago


Cincinnati, Ohio, United States American Health Associates Full time

About American Health Associates

American Health Associates is a leading clinical laboratory serving over 4,000 long-term care facilities. We are a premier provider of laboratory services, committed to delivering exceptional results and unparalleled customer service.

The Role: Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Client Services department, you will be responsible for providing exceptional customer service to nursing home staff, physician office staff, and patients via phone.

Key Responsibilities:

  • Provide exceptional customer service and support to clients and patients
  • Enter data into our specialized computer system
  • Dispatch AHA's Mobile Phlebotomists and Couriers
  • Track specimen collection and reporting
  • Troubleshoot missing, incomplete, and incorrect orders
  • Interact effectively and professionally with clients and coworkers
  • Exceptional customer service and telephone etiquette skills required

Requirements:

  • High School diploma
  • 1-year of customer service experience in healthcare, preferred
  • Detail-oriented with ability to multi-task daily
  • Knowledge of lab test orders and solid understanding of critical results
  • Excellent customer service and telephone etiquette skills required
  • Effective verbal and written communications, especially listening skills
  • 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
  • Advanced computer skills
  • Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
  • Ensure patient privacy, confidentiality, and HIPAA are upheld always

AHA's Commitment to Equality

American Health Associates is proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.

Salary and Benefits

$16/hour



  • Cincinnati, Ohio, United States CenterWell Home Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesCustomer Service: Respond...


  • Cincinnati, Ohio, United States Domino's Franchise Full time

    Job SummaryDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our business.Key Responsibilities:Provide...


  • Cincinnati, Ohio, United States Fifth Third Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond...


  • Cincinnati, Ohio, United States Vinoklet Winery Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Service Representative at Vinoklet Winery Inc.Key Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.Assist the manager in daily tasks,...


  • Cincinnati, Ohio, United States thrivenetworksinc Full time

    As a valued customer service representative you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly quarterly and annual sales goals. Experience the excitement of fostering team unity as you work...


  • Cincinnati, Ohio, United States Randy Wagner - State Farm Agent Full time

    Job Description**Position Overview**Randy Wagner - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong...


  • Cincinnati, Ohio, United States Fifth Third Full time

    Transforming Banking ExperiencesWe're seeking a dedicated professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and building long-lasting relationships.Key Responsibilities:Provide top-notch customer service in all interactions, ensuring a positive and...


  • Cincinnati, Ohio, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...


  • Cincinnati, Ohio, United States Sodexo S A Full time

    About the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe working environment.Key ResponsibilitiesOperate the cash register...


  • Cincinnati, Ohio, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesGreet and Assist MembersProvide a warm and welcoming greeting to members, prospective members, and guests.Assist with...


  • Cincinnati, Ohio, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for delivering an exceptional customer experience, ensuring customer satisfaction, and driving sales growth.Key ResponsibilitiesCustomer...


  • Cincinnati, Ohio, United States Fifth Third Full time

    About the Role:Fifth Third Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to...


  • Cincinnati, Ohio, United States Fresh Form Draft Full time

    About Fresh Form DraftFresh Form Draft is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Our team specializes in speech coaching, executive communication training, and corporate communication solutions.Job SummaryThe Customer Service Representative will handle...


  • Cincinnati, Ohio, United States Kao Collins Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Kao Collins. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesCustomer...


  • Cincinnati, Ohio, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer...


  • Cincinnati, Ohio, United States Saica Group Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Saica Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction.Key Responsibilities:Customer Service:...


  • Cincinnati, Ohio, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial services team, you will play a vital role in providing exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProvide personalized service to...


  • Cincinnati, Ohio, United States Western & Southern Life Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Western & Southern Life. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our clients, resolving service requests and complaints, and ensuring...


  • Cincinnati, Ohio, United States Jessica Wampler - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jessica Wampler - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities...


  • Cincinnati, Ohio, United States True Commerce Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Service Representative to join our team at True Commerce. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Provide timely and effective support to clients via phone, email,...