Customer Service Representative
23 hours ago
About American Health Associates
American Health Associates is a leading clinical laboratory serving over 4,000 long-term care facilities. We are a premier provider of laboratory services, committed to delivering exceptional results and unparalleled customer service.
The Role: Customer Service Representative
We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Client Services department, you will be responsible for providing exceptional customer service to nursing home staff, physician office staff, and patients via phone.
Key Responsibilities:
- Provide exceptional customer service and support to clients and patients
- Enter data into our specialized computer system
- Dispatch AHA's Mobile Phlebotomists and Couriers
- Track specimen collection and reporting
- Troubleshoot missing, incomplete, and incorrect orders
- Interact effectively and professionally with clients and coworkers
- Exceptional customer service and telephone etiquette skills required
Requirements:
- High School diploma
- 1-year of customer service experience in healthcare, preferred
- Detail-oriented with ability to multi-task daily
- Knowledge of lab test orders and solid understanding of critical results
- Excellent customer service and telephone etiquette skills required
- Effective verbal and written communications, especially listening skills
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
- Advanced computer skills
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
- Ensure patient privacy, confidentiality, and HIPAA are upheld always
AHA's Commitment to Equality
American Health Associates is proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.
Salary and Benefits
$16/hour
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