Operations Coordinator
18 hours ago
WeBox is an innovative marketplace that revolutionizes group orders with individual meals, group catering, and office pantry solutions. Our mission is to provide intelligent and sustainable solutions for group orders, with a goal of achieving $1 Bn Revenue by 2032.
Job DescriptionWe are seeking an experienced Operations Coordinator to manage daily operations and ensure the highest quality of service at our new Hub in San Francisco. As a key member of our team, you will be responsible for operation planning, team management, and providing exceptional customer service.
Key Responsibilities- Support route planning and optimization
- Provide driver support and assistance
- Troubleshoot and install printers for local partners
- Streamline sorting processes and support inventory management
- Conduct daily audits and ensure food safety and quality standards
- Assist with recruitment and training of sorting and driver workforce
- Provide onsite support for corporate clients
- Manage vehicle maintenance and daily operations
- Identify opportunities for process improvements and implement changes
- Uphold quality standards and on-time delivery (OTD)
- 2-3 years of experience in delivery platform operations
- Professional, organized, and team-oriented work habits
- Excellent customer-facing skills and communication
- Competency in Google Work Suite and project management applications
- Good work ethic, punctuality, and a positive attitude
- Able to adapt, improve, and follow instructions
- Fluent in English; Spanish is a plus
- Clean DMV record and valid driver's license
- 4-door vehicle and valid insurance
- Reside within San Francisco, South San Francisco, or Daly City area
- 2 years of experience in food delivery or commercial kitchen technology companies/startups
- 2 years of customer service experience in high-volume restaurants/retail environments
WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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