PT AM Front Desk Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused PT AM Front Desk Agent to join our team at Hilton Hotels & Resorts. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Guest Services: Assist Front Office leadership with the checking in and checking out of guests, ensuring a smooth and efficient process.
- Communication: Respond to guest inquiries in a timely, friendly, and professional manner, providing accurate information and resolving any issues that may arise.
- Team Collaboration: Work closely with Front Office colleagues to ensure seamless communication and coordination, maintaining a positive and productive work environment.
Requirements
- Customer Focus: Demonstrate a passion for delivering exceptional guest experiences, ensuring every interaction is positive and memorable.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with guests, colleagues, and leadership.
- Problem-Solving: Demonstrate strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
What We Offer
As a PT AM Front Desk Agent at Hilton Hotels & Resorts, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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