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Front Desk Representative

2 months ago

Durango, Colorado, United States Residence Inn Durango Full time
{"title": "Front Desk Agent", "description": "Role Overview

As a Front Desk Agent at Residence Inn Durango, you will be the first point of contact for our guests, setting the tone for their stay. Your exceptional communication skills and ability to multitask will ensure a seamless and memorable experience for our guests.

Key Responsibilities
  • Provide a warm and welcoming check-in and check-out experience for all guests.
  • Handle guest requests and inquiries in a timely and efficient manner, collaborating with other departments as needed.
  • Offer expert knowledge of the local area, providing guests with valuable recommendations and directions.
  • Utilize excellent phone etiquette, transferring calls, taking messages, and making reservations as required.
  • Maintain accurate cash handling procedures, posting and reconciling charges on guest receipts.
  • Contribute to the hotel's success through teamwork and collaboration with all departments.
Requirements
  • Previous customer service experience in a fast-paced environment is highly desirable.
  • Strong verbal and written communication skills are essential.
  • Ability to read, write, type, and use basic technology is required.
  • Must be able to stand for extended periods and lift up to 25 pounds.
  • Availability to work evenings, weekends, and holidays is necessary.
Benefits

We offer a range of benefits to enhance your health and well-being, including group insurance, paid time off, a company-matched 401(k) plan, and more.

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