Technical Support Specialist
2 weeks ago
My name is Swati and I'm a recruiter at Syntricate Technologies Inc. We have identified your professional background as a strong match for one of our current openings.
Role:
Technical Support Specialist
Location:
Onsite positions available
Duration:
Fulltime
Job Overview
Our client is a prominent player in the energy sector, recognized among the top 5 in the Fortune 500. With a focus on innovation and sustainability, they are advancing technologies in oil, gas, and renewable energy. We invite you to contribute your skills to this influential organization, where your expertise can make a significant impact.
Required Technical Skills:
- Proficient understanding of desktop and laptop hardware
- Familiarity with Windows 10, Windows 11, and Microsoft Office
- Experience with Mac OS is advantageous
- Insight into daily operational workflows and service delivery
- Application/software installation and troubleshooting capabilities
- Experience with ticketing systems (e.g., Service Now)
- Windows system administration knowledge
- Strong problem-solving abilities
- Comprehensive knowledge of hardware, operating systems, and software for laptops, desktops, mobile devices, and printers
- Experience supporting computer peripherals, including printers and scanners
- Understanding of Active Directory and networking principles
Key Responsibilities:
- Conduct second-line investigation and diagnosis of issues.
- Resolve and close incidents/service requests in accordance with established procedures and timelines.
- Document relevant incident/service request details in the ITSM tool.
- Maintain communication with clients regarding the status of incidents.
- Ensure ticket updates are consistently maintained until resolution.
- Adhere to Quality Health Safety Environment (QHSE) and IT policies.
- Collaborate with clients, IT support teams, and third-party providers as necessary.
- Manage the staging of PCs and perform IMAC (Install, Move, Add, and Change) tasks for end-user hardware.
- Conduct hardware and software maintenance and support.
- Troubleshoot and resolve PC incidents and VIP requests.
- Assist with IT security issues and virus remediation.
- Create and maintain documentation for the scope of work.
- Provide support for special events, meeting rooms, and voice communication devices.
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