Desktop Support Team Lead
3 weeks ago
Job Summary:
We are seeking a highly skilled Desktop Support Team Lead to join our team at NYC Health + Hospitals. As a Desktop Support Team Lead, you will be responsible for supervising a team of technicians, managing the ServiceNow ticket system, and overseeing all hardware repair, replacements, and asset management.
Key Responsibilities:
* Supervise a team of ten technicians
* Manage ServiceNow ticket System, ensuring tickets are resolved and updated daily
* Manage and control IT inventory, assets, and deployed software
* Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
* Manage large scale hardware and software deployment projects and technical teams
Requirements:
* BA or BS in Computer Science, Information Systems or related discipline required
* 6-7 years of relevant IT industry experience including supervisory experience
* ITIL Certification, MCSE, MCP, Network+ a Plus
* Strong knowledge of desktop imaging processes, tools and technologies related to software packaging and distribution
* Knowledge of Bitlocker Encryption and McAfee antivirus
* Strong troubleshooting skills
* Strong knowledge of iPad setup, Dell computers, Mac computers and iPhones
* Strong Knowledge of VM ware
Professional Competencies:
* Integrity and Trust
* Customer Focus
* Functional/Technical skills
* Written/Oral Communication
Why Join Us:
At NYC Health + Hospitals, we are committed to building strong relationships with our members and providers to enable New Yorkers to live their healthiest life. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package.
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