Desktop Support Team Lead

4 weeks ago


New York, New York, United States NYC Health Hospitals Full time

**Job Summary**

NYC Health + Hospitals is seeking a skilled Desktop Support Team Lead to oversee the day-to-day operations of the desktop support team. The successful candidate will be responsible for supervising a team of technicians, managing the ServiceNow ticket system, and ensuring timely resolution of IT-related issues.

**Key Responsibilities**

  • Supervise a team of ten technicians to ensure effective and efficient IT support
  • Manage the ServiceNow ticket system to ensure timely resolution of IT-related issues
  • Manage and control IT inventory, assets, and deployed software
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
  • Manage large-scale hardware and software deployment projects and technical teams

**Requirements**

  • BA or BS in Computer Science, Information Systems, or related discipline
  • 6-7 years of relevant IT industry experience, including supervisory experience
  • ITIL Certification, MCSE, MCP, Network+ a Plus
  • Strong knowledge of desktop imaging processes, tools, and technologies
  • Strong troubleshooting skills
  • Strong knowledge of iPad setup, Dell computers, Mac computers, and iPhones
  • Strong Knowledge of VM ware

**What We Offer**

NYC Health + Hospitals offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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