MAC/PC Field Technician

1 week ago


New York, New York, United States Lincoln IT Full time
Job Overview

We are seeking a skilled IT professional to join our team as a MAC/PC Field Technician. The ideal candidate will have extensive hands-on experience with iMac and MacBook repairs, as well as expertise in OSX operating systems.

Key Responsibilities:

  • Provide phone support and remote remediation for workstation issues
  • Troubleshoot and resolve customer system problems across a broad range of technologies
  • Install and configure new software and upgrades remotely
  • Install service packs and security updates remotely
  • Provide onsite support and installations to clients when necessary
  • Offer help desk support, analyzing and resolving end-user issues

Requirements:

  • Knowledge of MAC and Windows operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Cisco Phone Systems a plus
  • Certifications a plus

About Lincoln IT:

Lincoln IT is a growing custom IT solution provider, servicing New York City and Long Island, New York. We offer a competitive salary, training and education, a great benefits package, generous paid time off, and an excellent work atmosphere.



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