Senior Patient Access Representative
2 weeks ago
Job Overview
As a pivotal member of the healthcare team, the Patient Access Representative IV serves as the primary point of contact between the organization and its clientele. This role is essential in delivering product knowledge and addressing a wide range of inquiries while ensuring an exceptional customer service experience.
Key Responsibilities:
- Facilitate communication between the organization and patients, ensuring clarity and understanding.
- Address standard customer inquiries regarding products or services through various communication channels.
- Maintain a professional demeanor while interacting with customers, adhering to established protocols.
- Gather, clarify, and confirm customer needs and comprehension of available solutions.
- Offer additional education and information to customers as required.
- Qualify and onboard new customers seeking the organization’s products and services.
- Utilize multiple databases to investigate and resolve complex inquiries.
- Inform clients of results in a timely and precise manner.
- Review documentation for accuracy and report any inconsistencies.
- Provide administrative support for medical record management and ensure compliance with relevant regulations.
Essential Skills:
- Proficiency in Microsoft Office Suite
- Familiarity with medical terminology in a clinical context
- Excellent verbal and written communication abilities
- Polite and customer-focused approach
This is a contract role with a specified duration.
Work Environment
This position allows for remote work flexibility.
Compensation
Competitive pay range based on location and experience.
About Actalent
Actalent is a leading provider of engineering and scientific services, dedicated to supporting innovative companies in their engineering and science endeavors. With a vast network of consultants and clients globally, Actalent is committed to fostering diversity, equity, and inclusion within its workforce.
Diversity, Equity & Inclusion
Actalent prioritizes a diverse and inclusive workplace, promoting equity and success for all employees through various initiatives.
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