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Senior Patient Access Specialist

2 months ago

Monrovia, California, United States Actalent Full time
Job Title: Patient Access Rep IV

Job Overview

As a Patient Access Representative IV, you will serve as a vital link between our organization and the patients we serve. Your primary responsibility will be to deliver exceptional customer service while addressing a variety of inquiries and providing comprehensive product education.
Key Responsibilities:
- Facilitate communication between the organization and patients, ensuring clarity and understanding.
- Address customer inquiries regarding products and services through various communication channels.
- Maintain a professional and courteous demeanor while interacting with customers.
- Assess and confirm customer needs to provide tailored solutions.
- Offer additional information and education to enhance customer understanding.
- Qualify new customers seeking our services and products.
- Utilize multiple databases to investigate and resolve complex customer issues.
- Communicate test results to clients promptly and accurately.
- Verify the accuracy of test documentation and report any inconsistencies.
- Provide administrative support for medical records management and ensure compliance with regulations.
Essential Skills:
  • Proficient in Microsoft Office Suite
  • Familiarity with medical terminology in a clinical context
Interpersonal Skills:
  • Excellent verbal and written communication abilities
  • Strong customer service orientation with a courteous approach
Position Type

This is a contract role with a duration of 4 months.
Work Environment

This position offers remote work flexibility.
Compensation

Pay range is $23 to $23.50, based on location and experience. Recommended compensation for candidates is between $22 and $23.

About Actalent

Actalent is a leading provider of engineering and scientific services, dedicated to helping organizations achieve their goals through access to specialized talent. We are committed to fostering a diverse and inclusive workplace, ensuring that all individuals have equal opportunities for growth and success.
Diversity, Equity & Inclusion

At Actalent, we prioritize diversity and inclusion as essential components of our culture. We are dedicated to:
  • Recruiting diverse talent
  • Creating an inclusive environment through ongoing self-reflection
  • Building a culture of recognition and engagement
  • Providing growth opportunities for all employees
The company is an equal opportunity employer and welcomes applications from all qualified individuals.