Veterinary Client Service Representative

1 week ago


Monrovia, California, United States Best Friends Pet hospital Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Veterinary Client Service Representative at Best Friends Pet Hospital. As a key player in our organization, you will have the opportunity to make a real impact in the lives of both animals and humans.

Key Responsibilities:
  • Provide exceptional customer service to clients and their pets
  • Assist with the check-in and check-out process for patients
  • Coordinate communication between different teams and clients to ensure seamless service delivery
  • Manage appointment scheduling and procedure coordination to ensure timely and efficient service
  • Handle a high volume of interactions with clients and their pets, providing a clean and organized lobby area
  • Process various payment transactions and maintain accurate medical records
  • Prepare and submit travel documents for international patients and monitor pharmacy inventory
  • Handle emergency situations effectively and assist with deliveries and retail item preparations
  • Adhere to safety protocols for handling animals and demonstrate strong conflict resolution skills
Requirements:
  • Basic computer and phone skills
  • Ability to lift up to 20lbs
  • Excellent interpersonal communication skills
  • Willingness to learn and adapt in a fast-paced environment
  • Comfort working with animals and potential exposure to communicable diseases
  • Availability to stand and/or sit for extended periods


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